ServiceNow DevOps Support Engineer (ITSM)
As a ServiceNow DevOps Support Engineer, you'll play a crucial role in ensuring the efficient operation and continuous improvement of our…
Looking for new experiences? A career change? Ever thought about working in an international IT company? Join our expanding Danish-speaking Service Desk team in Prague!
We are currently seeking more candidates to fill our growing number of open positions. These roles offer a dynamic work environment where you’ll be providing technical support and customer service to our clients. You’ll have the opportunity to develop your skills, work with a diverse team, and grow your career in IT.
If you live outside the Czech Republic, no worries—we’ve got you covered. After you accept the offer, an attractive relocation package is provided. This includes flight tickets, initial accommodation in a pension or hotel, practical relocation support and advisory, and a one-off financial relocation pay.
Your Responsibilities
As our Support Center Specialist, you'll be part of our Aeven Service Support Center in Prague, speaking English in your daily work.
You will work with the full range of issues within 24x7 SPOC (Single Point of Contact), Service desk, and Monitoring. Our core competency in the 24x7 SPOC team is based on written instructions, in specific areas, like catch and dispatch, user account maintenance, access rights, and basic resolutions for common issues. Another Task will be High, Critical, and Major Incident handling, for customers and customers 3rd party vendors. You will also experience typical Service desk tasks such as fixing end users’ VPN issues or Password resets, and basic troubleshooting of issues. The supporter will also handle the creation and escalation of alarms to correct resolver teams.
Our Service Support Center team operates 24/7, with shifts rotating to ensure continuous coverage.
In this role, you will be responsible for resolving customer requests and queries coming via various channels. Our customers can be employees at larger companies, to whom we provide IT support but also agents or technicians from other service desks or resolver teams. It may include for example maintaining user accounts, assigning accesses, resetting passwords, troubleshooting in the user administration area, etc.
You need to have at least 1 year of previous experience in IT Support such as Service Desk/Control Desk and have experience with ITSM and customer support.