ServiceNow Architect

Key Responsibilities

• Strategic Planning: Develop and maintain ServiceNow roadmaps aligned with business objectives.
• Architecture Design: Design and implement scalable, secure, and efficient ServiceNow architectures.
• Best Practices: Ensure adherence to ServiceNow best practices and standards.
• Technical Leadership: Provide technical guidance and mentorship to development teams and define ServiceNow development management practices.
• Problem-Solving: Diagnose and resolve complex technical issues.
• Innovation: Identify opportunities for process improvement and technological advancements.
• Stakeholder Management: Collaborate with stakeholders to understand requirements and communicate technical decisions.

Required Skills and Experience

• Technical Skills: Broad understanding of ServiceNow architecture and best practices (TOGAF/IT4IT).
• Design Skills: Ability to create effective ServiceNow solutions.
• Leadership Skills: Ability to provide technical guidance and mentorship.
• Deep Understanding of ServiceNow: Extensive knowledge of ServiceNow platform, modules, and capabilities.
• Architecture Design: Proficiency in designing scalable and secure ServiceNow architectures and tools (UML, EAF).
• Technical Leadership: Ability to lead and mentor development teams.
• Problem-Solving: Strong problem-solving and troubleshooting skills.
• Requirement Engineering: Understanding and translating requirements into design.
• Communication: Excellent verbal and written communication skills, including the ability to explain complex technical concepts to both technical and non-technical audiences.
• Collaboration: Ability to work effectively with cross-functional teams, especially consultants and developers and provide mentoring to developers.

Specific Technical Skills

• Proficiency in ServiceNow scripting languages (e.g., Business Rules, Client Scripts).
• Integration: Experience integrating ServiceNow with other systems.
• Data management: Understanding of ServiceNow's data model and database management.
• Performance Optimization: Ability to optimize ServiceNow performance and scalability.
• Security: Knowledge of ServiceNow security best practices and compliance requirements. Design and maintain Security concepts

Preferred Qualifications

• ITIL Certification: Understanding of ITIL best practices.
• Certified ServiceNow Architect (CSA).
• Knowledge on cloud platforms and how to integrate with Servicenow (e.g., AWS, Azure, GCP).

• 6 weeks of paid time off per year
• 5 sick days per year
• Flexible working hours
• Possibility to work from home
• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
• Referral bonus (20,000 – 60,000 CZK)
• Free snacks on Mondays and monthly get-togethers
• Free fruits and vegetables every day
• Height-adjustable tables
• Co-working offices in Ostrava and Brno
• Czech language lessons
• Annual flu vaccination for free