ServiceNow DevOps Support Engineer (ITSM)

Key Responsibilities

• Technical Support: Provide timely and effective support for ServiceNow ITSM, including troubleshooting, incident resolution, and user queries.
• DevOps Integration: Integrate ServiceNow with DevOps tools and processes, collaborating closely with developers on deployments, fixes, and improvements.
• Platform Maintenance: Perform routine maintenance tasks, such as upgrades, patching, and configuration changes.
• Deployment and Release Management: Manage, test and deploy update sets to production and testing environments, ensuring quality and minimizing disruptions.
• Operations and Support: Maintain platform and application operations, including incident management, problem management, and performance optimization.
• Documentation: Create and maintain technical documentation, including user guides, procedures, and knowledge base articles.
• Collaboration and Improvement: Work closely with teams to ensure alignment, effective collaboration, and continuous improvement.

Required Skills and Experience

• ServiceNow Expertise: Strong understanding of ServiceNow platform, ITSM module
• DevOps Practices: Familiarity with DevOps principles and tools
• Technical Skills: testing strategies, VCS, update sets, troubleshooting, and data migration.
• Problem-Solving: Ability to diagnose and resolve complex technical issues.
• Communication: Excellent communication skills, both verbal and written.
• Customer Service: Strong customer service orientation excellent support.
• Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams.

Preferred Qualifications

• ITIL certification.
• Basic knowledge of scripting languages (JavaScript, Glide).
• ServiceNow certifications (CSA, CIS).
• Proficiency in scripting and basic development skills is a plus

• Up to 6 weeks of paid time off (5 weeks and the additional week of paid time-off is available after your first year of employment with Aeven)
• 5 sick days per year
• Flexible working hours
• Possibility to work from home
• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
• Referral bonus (20,000 – 60,000 CZK)
• Free snacks on Mondays and monthly get-togethers
• Free fruits and vegetables every day
• Height-adjustable tables
• Co-working offices in Ostrava and Brno
• Czech language lessons
• Annual flu vaccination for free